1. Cancellation Policy:
Guests are entitled to cancel their accommodation booking and receive a full refund if the cancellation is made at least two weeks prior to the scheduled date of travel.
2. Booking Policy:
Guests are required to pay a minimum 10% deposit of their total stay in order to reserve their accommodation or tour in advance. Guests must pay the remainder of the total booking cost directly to the accommodation or tour provider upon arrival; most guest houses only accept cash, so please bring sufficient cash with you. As noted above, if you cancel more than 2 weeks in advance you receive this 10% deposit back; if you cancel with less than 2 weeks notice, we will charge your card the full amount of the stay.
3. Refund Process:
Refunds for cancellations within the stipulated timeframe will be processed using the original payment method within a reasonable period.
4. Booking Modifications:
Guests may request modifications to their booking within the specified cancellation period, subject to availability and any applicable charges.
5. Late Cancellations:
Cancellations made less than two weeks before the scheduled date of travel will not be eligible for a refund, except in cases of documented extenuating circumstances, subject to management approval.
6. No-show Policy:
Failure to arrive without prior cancellation will result in the forfeiture of the booking deposit or full payment made, depending on the terms of the reservation.
7. Contact Information:
For cancellation requests and any inquiries regarding bookings, guests can contact our customer service team via email or phone provided on our website.
8. Terms Subject to Change:
HATA reserves the right to modify or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a booking with HATA, guests acknowledge and agree to abide by these terms and conditions.